Privacy Policy

WHO WE ARE

Aloka Spa demonstrates its commitment to our customers’ privacy by providing this statement.
We will do everything in our power to ensure your right to privacy. We are committed to developing long lasting relationships that are built on trust.
Aloka Spa will never violate that trust. Aloka Spa policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies.
Our website address is: https://alokaspa.id

INFORMATION WE COLLECT

Information gathered from visitors to our website is as follows: IP address, user account information when applicable, site visitation information, page views, browsers used and browser capabilities (both mobile and computer) and site search queries.
We also collect and retain any names and email addresses of those who communicate with us via our contact forms and other forms located in the site or in related landing pages or promotional pages.
We do not share or sell any personal information.

HOW INFORMATION IS USED

We use the information we collect on the site to enhance your visitor experience.
Our information is not shared with any parties outside of Aloka Spa and its designated agents.
We do not sell any of our visitor’s information.

ANALYTIC

We make use of Google Analytics for site traffic reporting.
A third party software is used to connect and access Google Analytics Reporting API to gather analytics about our website.
Our visitor’s IP addresses are encrypted for your protection.

WHO HAS ACCESS TO THIS INFORMATION

Your personal information is accessible only by Aloka Spa employees including administrative staff. In limited cases, personal information may be visible to our designated web service provider but that information is only related to site functionality.
No individual personal information such as appointment bookings, gift card purchases, or other sensitive information is stored on this site or accessible by any third party.

SECURITY

To protect your personal information, we have secure page logins and locked user accounts to email addresses so that any attempt to access login information cannot be sent to non-authorized parties.

COOKIES

Our website makes use of cookies which are small digital files that are stored in your web browser that enable us to track your return visits to our website.
Your browser settings may allow you to block these cookies, but we recommend you have them enabled to help us personalize your experience on our website.

THIRD PARTY COOKIES

Embedded content from other websites may include (e.g. videos, images, articles, etc.).
Embedded content behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

THIRD PARTY SERVICES

This Privacy Policy does not address, and we are not responsible for the privacy, information or other practices of any third parties, including any third party operating any website or service to which the services link. The inclusion of a link on the services does not imply endorsement of the linked site or service by us or by our affiliates.
In addition, we are not responsible for the information, collection, use, disclosure or security policies or practices of other organizations, such as Facebook, Instagram, Twitter, LinkedIn, Apple, Google, Microsoft, RIM or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any personal information you disclose to other organizations through or in connection with mobile apps.

WHO WE SHARE INFORMATION WITH

Except as otherwise expressly disclosed in this Privacy Policy, we will never sell or trade any personal information.

CONTACT US

If you have any questions regarding policies and privacy, you can contact us at:

WhatsApp : +62 821 3353 1166

Our Location :

Komplek Ruko Nagoya Hill, Blok P No. 7 & 8 , Batam

Google Review :

      
   Aloka Spa & Massage
   93 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Mohd Salehuddin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very good massage. Relieved my foot pain. Usually when I go to massage, it either no effect or my pain getting worse. Came with my wife & she gave same feedback. Our masseuse anita & nuri done a good job. Worth every penny.
  
 
      Posted on Google  
   
   David Lau 
 
 
 
 Trustindex verifies that the original source of the review is Google. Quite a new place. Very well designed ambience. Therapists are well trained and polite. Massage was just great. Prices reasonable given the ambience. Would recommend strongly
  
 
      Posted on Google  
   
   Deni M iqbal 
 
 
 
 Trustindex verifies that the original source of the review is Google. its was a pleasure to massage here
  
 
      Posted on Google  
   
   Leli Andriani 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ke 4 kalinya ke aloka pelayanan bagus, Trapisnya ramah-tamah semuanya, pijatannya juga pas, badan jadi enak setelah dimassage, setelah berbagai macam treatment saya coba semuanya bagus,next time mau balik lagi pokoknya bakal jadi tempat pijat terfavorit, saya bakal ajak saudara dan teman-teman saya buat pergi ke aloka.
  
 
      Posted on Google  
   
   Nuripa harianja 
 
 
 
 Trustindex verifies that the original source of the review is Google. Pelayanannya bagus,tempatnya nyaman ,therapisnya ramah,massage nya bagus,pertahankan
#good
  
 
      Posted on Google  
   
   Caroline Trisnawati 
 
 
 
 Trustindex verifies that the original source of the review is Google. I came here with a big group of friends to all get varying different types of massage: thai, balinese, etc. some of us got the 60mins massage, while some got the 90mins massage. I got the 90 mins one as well.

The massage itself was good, the masseuse put in enough pressure to relief some of my sore muscles. however, the experience left a sour taste because instead of the 90 mins that i paid for, she only massaged me for roughly 60 mins. When she left the room for me to change back into my clothes, i saw the timer was still running with ~ 25 mins left remaining. I tried to give her the benefit of the doubt that maybe she was late to turn the timer on at the start. However, when i checked the time on my phone later on, it was odd as it doesn’t seem like it has been 90 mins. Moreover, none of my friends that took the 90 mins massage were done. if any, i was one of the ones to finish even between the 60 mins group.

I tried to clarify with the therapist, but she insisted that it has already been 90 mins and even tried to stop me from going back to the front desk too soon😅I asked to just go back to the front desk and eventually clarified with them instead. They checked, apologized and then tried to correct it by giving me a 30 min neck n shoulder massage.

Overall, I thought that it was disappointing as the massage was good, just that the therapist was dishonest about the duration. when confronted by the front desk she said that the timer died in the middle and she couldn’t check how much time was left, but i clearly saw there being ~25 mins left at the end. hope the team improves this in the future. I know other massage places will make sure the therapist shows at the start that they have started the timer, and i will clearly hear the timer end at the end.
  
 
      Posted on Google  
   
   SsSss 
 
 
 
 Trustindex verifies that the original source of the review is Google. Backdated review. Massage was great.
  
 
      Posted on Google  
   
   saurabh kumar pandey 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently availed myself of the spa package and found the experience to be exceptional. The facility's aesthetic was pleasing, and the masseuse, Wooli, demonstrated a high level of professionalism and skill.
  
 
      Posted on Google  
   
   Yuwen Chia 
 
 
 
 Trustindex verifies that the original source of the review is Google. first spa experience with aloka! got the 2 hour spa package with milk bath spa for 680k rupiah per pax (as of July 2024) it was very relaxing and the masseuse was perfect at her job😌 the body scrub and mask was kinda rushed but you could stay in the bathtub for 30 minutes before rinsing off