Return & Refund Policy

At Aloka Spa & Massage, we are committed to providing our guests with a smooth and enjoyable booking experience. Please review this Return & Refund Policy carefully before making a reservation.

NO REFUND POLICY

All bookings and payments made through the Aloka Spa & Massage website are non-refundable.
Once a reservation has been confirmed and payment has been completed, the payment cannot be refunded, including in cases where the guest is unable to attend the scheduled appointment.

RECHEDULLING

Guests may request to reschedule their appointment at least 24 hours before the original appointment date.
Rescheduling requests received at least 24 hours in advance may be accommodated, subject to appointment availability.
Please contact Aloka Spa & Massage as soon as possible to request a change to your reservation.

LATE CANCELLATION & NO-SHOW

Bookings that are cancelled or requested to be rescheduled less than 24 hours before the appointment date, as well as no-show appointments, are not eligible for a refund or rescheduling.
The full payment will be considered forfeited.

RESCHEDULING CONDITIONS

– Rescheduling is subject to appointment availability.
– The new appointment date and time must be agreed upon with Aloka Spa & Massage.
– Any difference in price resulting from a change in service, package, or applicable rates may apply.
– Promotional bookings may be subject to additional terms and conditions.
– Rescheduling does not entitle the guest to a cash refund.

CHANGES ALOKA SPA & MASSAGE

In the unlikely event that Aloka Spa & Massage needs to cancel or significantly change a confirmed reservation due to operational circumstances, we will contact the guest and offer an alternative appointment date or another appropriate arrangement.

ACCEPTANCE AOF POLICY

By completing a booking and payment through the Aloka Spa & Massage website, the guest acknowledges and agrees to the terms of this Return & Refund Policy.

Aloka Spa & Massage reserves the right to amend this policy when necessary. Any updated policy will be published on this website.

Our Location :

Komplek Ruko Nagoya Hill, Blok P No. 7 & 8 , Batam

Google Review :

      
   Aloka Spa & Massage
   93 Google reviews 
  Write a review 
  
 
 
   
 
 
       Posted on Google  
   
   Mohd Salehuddin 
 
 
 
 Trustindex verifies that the original source of the review is Google. Very good massage. Relieved my foot pain. Usually when I go to massage, it either no effect or my pain getting worse. Came with my wife & she gave same feedback. Our masseuse anita & nuri done a good job. Worth every penny.
  
 
      Posted on Google  
   
   David Lau 
 
 
 
 Trustindex verifies that the original source of the review is Google. Quite a new place. Very well designed ambience. Therapists are well trained and polite. Massage was just great. Prices reasonable given the ambience. Would recommend strongly
  
 
      Posted on Google  
   
   Deni M iqbal 
 
 
 
 Trustindex verifies that the original source of the review is Google. its was a pleasure to massage here
  
 
      Posted on Google  
   
   Leli Andriani 
 
 
 
 Trustindex verifies that the original source of the review is Google. Ke 4 kalinya ke aloka pelayanan bagus, Trapisnya ramah-tamah semuanya, pijatannya juga pas, badan jadi enak setelah dimassage, setelah berbagai macam treatment saya coba semuanya bagus,next time mau balik lagi pokoknya bakal jadi tempat pijat terfavorit, saya bakal ajak saudara dan teman-teman saya buat pergi ke aloka.
  
 
      Posted on Google  
   
   Nuripa harianja 
 
 
 
 Trustindex verifies that the original source of the review is Google. Pelayanannya bagus,tempatnya nyaman ,therapisnya ramah,massage nya bagus,pertahankan
#good
  
 
      Posted on Google  
   
   Caroline Trisnawati 
 
 
 
 Trustindex verifies that the original source of the review is Google. I came here with a big group of friends to all get varying different types of massage: thai, balinese, etc. some of us got the 60mins massage, while some got the 90mins massage. I got the 90 mins one as well.

The massage itself was good, the masseuse put in enough pressure to relief some of my sore muscles. however, the experience left a sour taste because instead of the 90 mins that i paid for, she only massaged me for roughly 60 mins. When she left the room for me to change back into my clothes, i saw the timer was still running with ~ 25 mins left remaining. I tried to give her the benefit of the doubt that maybe she was late to turn the timer on at the start. However, when i checked the time on my phone later on, it was odd as it doesn’t seem like it has been 90 mins. Moreover, none of my friends that took the 90 mins massage were done. if any, i was one of the ones to finish even between the 60 mins group.

I tried to clarify with the therapist, but she insisted that it has already been 90 mins and even tried to stop me from going back to the front desk too soon😅I asked to just go back to the front desk and eventually clarified with them instead. They checked, apologized and then tried to correct it by giving me a 30 min neck n shoulder massage.

Overall, I thought that it was disappointing as the massage was good, just that the therapist was dishonest about the duration. when confronted by the front desk she said that the timer died in the middle and she couldn’t check how much time was left, but i clearly saw there being ~25 mins left at the end. hope the team improves this in the future. I know other massage places will make sure the therapist shows at the start that they have started the timer, and i will clearly hear the timer end at the end.
  
 
      Posted on Google  
   
   SsSss 
 
 
 
 Trustindex verifies that the original source of the review is Google. Backdated review. Massage was great.
  
 
      Posted on Google  
   
   saurabh kumar pandey 
 
 
 
 Trustindex verifies that the original source of the review is Google. I recently availed myself of the spa package and found the experience to be exceptional. The facility's aesthetic was pleasing, and the masseuse, Wooli, demonstrated a high level of professionalism and skill.
  
 
      Posted on Google  
   
   Yuwen Chia 
 
 
 
 Trustindex verifies that the original source of the review is Google. first spa experience with aloka! got the 2 hour spa package with milk bath spa for 680k rupiah per pax (as of July 2024) it was very relaxing and the masseuse was perfect at her job😌 the body scrub and mask was kinda rushed but you could stay in the bathtub for 30 minutes before rinsing off